Why it really pays for companies to get this one thing right Customer satisfaction flows right through a company's bottom line, influencing capital equity costs and even institutional investors. Cameron Truong Hannah Nguyen Thanh Huynh Department of Banking and Finance Auditors under surveillance: are they sceptical enough? We trust auditors to tell us whether a company is being truthful about its profit, losses, or solvency. Yet how sceptical of these claims are the auditors themselves? Carla Wilkin Department of Accounting
