Sustainability mantra hits the mainstream as consumers call for change
In a backlash to the ‘throwaway culture,’ Australian consumers want products that are durable and repairable.
‘Must look good on Instagram’: How COVID has changed retailing
Retailers bolstered online offerings and re-thought just-in-time supply chain practices.
Retail and the rise of the ‘hybrid’ customer
Retailers are luring shoppers back in-store, delving into innovative online shopping experiences and experimenting with the metaverse.
Unboxing this year’s Christmas retail trends – with a big splurge on travel expected
Australians are embracing the Christmas spirit, buying more gifts and increasing the amount they spend on presents this year. Not surprisingly, travel gifts are set to boom.
How COVID-19 changed the way we shop…again
Snap lockdowns, closed stores, increased online shopping and supply chain disruptions were all part of 2021's 'new normal’ for consumers and retailers.
Gimme a gimmick: deep down, we are all novelty shoppers
‘Gimmicky’ or imaginative retail display is a cost-effective way to enhance customers’ purchase behaviour, increase product sales and boost return on investment.
Shopping during COVID-19 made us feel better
During the COVID-19 pandemic, Australians have shopped online to stop feeling lonely, or to stave off boredom and anxiety.
Earlier, cheaper: How COVID has changed our Christmas shopping habits
The fallout from COVID-19 is changing the way Australians will shop for their family and friends this Christmas.
Melbourne’s retail shutdown: how will shoppers and retailers adjust?
As Melburnians adjust to Stage-4 lockdown restrictions, a new study shows how both consumers and retailers are likely to adjust to the ‘new normal’.
Pandemic buying: how innovative retailers stayed afloat
As the COVID-19 pandemic continues to menace Australia's economy, new consumer research gives some hope to retailers.
The trick to thriving in a ‘retail apocalypse’
It's been a miserable start to the year for a number of big-name retailers; but not everyone is feeling the downturn. This is why.