Banking - 18 Sep 2019
Why it really pays for companies to get this one thing right
Customer satisfaction flows right through a company’s bottom line, influencing capital equity costs and even institutional investors.
Management - 18 Sep 2019
The art of the deal: Negotiate like a pro
Research shows giving people different offers or ‘choices’ when negotiating can reduce their stress and lead to win-win outcomes.
Retail - 4 Sep 2019
Packed to the rafters: why reducing crowds enhances our shopping experience
Despite the popularity of online shopping, a surprising 71 per cent of shoppers prefer using physical stores when deciding on purchases.
Energy - 21 Aug 2019
Australia’s energy policy is at a crossroads
Managed well, Australia will benefit from a secure and reliable energy future. Managed poorly, our energy future will be less secure, more unreliable and potentially very costly.
Organisational performance - 7 Aug 2019
It’s the culture: why financial controls may not always be key
Just about every book on starting a company tells you to set up a budget and keep a close watch on the finances. But surprising research suggests establishing the right culture may be better for fostering growth.
Management - 24 Jul 2019
Burnout: the advent of the modern brain drain?
Understanding how people can recover following career burnout may be just as difficult as unravelling the root cause, according to new research.
Marketing - 24 Jul 2019
Recycling is broken, so retailers must help us reuse and reduce
With the Australian recycling industry in crisis, it’s time for other two ‘Rs’ – reuse and reduce. How can retailers help their customers?
Climate Change - 11 Jul 2019
Rethinking biofuels: the future of energy?
Australia lags the rest of the world when it comes to adopting biofuels – that is, turning plant matter into energy. But we can move beyond the ‘food versus fuel’ argument with expert research and government support.
Digital disruption - 10 Jul 2019
As Facebook pushes for payments domination, can we trust them?
Led by Facebook, ‘Big Tech’ plans to launch its Libra cryptocurrency next year, throwing down the gauntlet to the global financial system. The choice for consumers: Who do we trust?
Marketing - 26 Jun 2019
What retailers need to know about the ‘new consumer’
Excessive spending is out; ‘post-growth’ consumption is in. Savvy retailers are now exploring ways to engage with the ‘new consumer’.
Banking - 26 Jun 2019
How institutional investors influence capital decisions
When it comes to how Australian companies structure their capital, what level of influence do institutional investors actually have?
Sustainability - 13 Jun 2019
Catching the polluters
After years of lax enforcement, China is grappling with effective environmental monitoring. A new study shows how a company’s own financial reports may hold the answers to identifying polluters.